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Managing Client Relationships - Part 1

Group Training - Half day Workshop

Purpose

  • To enable participants to develop productive long-term relationships with business clients.
  • To develop the influencing skills of participants, so that they are able to open up opportunities to 'sell' income-generating services. (i.e. Export Training).
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Managing Client Relationships - Part 2

Group Training - Half day Workshop

Purpose

  • To enable participants to manage and maintain long-term relationships with clients and create real impact on the business.
  • To hone selling and negotiation skills appropriate for working with clients on a long-term basis.
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Managing Client Relationships - Part 3

Group Training - Half day Workshop

Purpose

  • To enable participants to engage directly with a client at their place of work and to participate with the trainer in conducting an intensive interview to establish rapport, gain information, agree next steps and thereafter analyse the meeting for lessons learned and further learning needs.
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Analysing Client Needs

Group Training - Half day Workshop

Purpose

  • To develop participants understanding of how an appropriate analytical and diagnostic process can assist in determining growth potential; identifying tools and techniques that can analyse problems and opportunities for established businesses with growth potential.  The use of a dedicated business diagnostic tool will form an important part of the process.
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Marketing for SMEs

Group Training - Half day Workshop

Purpose

  • To enhance the understanding of participants who are not marketing specialists in the principles of marketing and their practical application to SMEs to enable them to undertake broad marketing analysis of a business, understand the marketing issues involved and manage appropriate marketing support.
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Time Management

Group Training - Half day Workshop

Purpose

  • To develop good practice in terms of time management and time utilization avoiding distractions and disruptions and prioritising work whilst managing a client portfolio in a multi-tasked environment.
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Effective Presentations

Group Training - Half day Workshop

Purpose

  • To develop presentation skills in order to clearly communicate to the audience in terms of marketing support services, presenting ideas or motivating internal and external customers and clients.
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The Death of the One Country Company
A PR Smith seminar that will change the way you think about business for ever

 

New Chinese competitors, niche Internet specialists and ‘category-less’ competitors operating in your borderless market place are currently targeting your customers. These invisible and visible competitors threaten the survival of the old ‘one country company’.  There are, however, foreign customers out there that want your product or service. If only they knew about you. If only they could find you. If only you could find them.

PR Smith’s one day ‘wake-up’ seminar is designed to change the way you think about your business forever. It will help you to embrace the pace of change, find new customers, prepare for a new market segment, exploit your distinctive competitive advantage and, ultimately, grow your business’s profits. Working with The South African Export Board (who help companies to find these international customers) and South African Export specialist Added Asset (who execute your chosen strategy), this event will help to secure your business’s future.

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